Description

The payment failed due to a network issue at the payment processor. This error occurs when there is a network-level failure in card systems, connectivity disruption between processors, network overload or outages, or technical faults in intermediary systems.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Network-level failure in card systems: The transaction could not be processed due to issues within the payment processor's network.
• Connectivity disruption between processors: Communication issues between different financial networks caused the transaction to fail.
• High network load or outages: The payment processor's network experienced a temporary overload or downtime.
• Technical faults in intermediary systems: Failures in switching systems or routing layers impacted transaction processing.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, allowing network issues to be resolved.
• Recommend using an alternate payment method if the issue persists or the transaction is urgent.
• Monitor Chargebee or the gateway's status page for updates on service restoration.
• If these issues are frequent, contact the payment gateway's support team to investigate the recurring network problems.