Description

The payment failed due to a server error at the payment gateway. This error occurs when the gateway's backend systems encounter an unexpected error, there are infrastructure issues, high traffic causes system instability, or recent updates caused unforeseen problems.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Internal server error at the payment gateway: The gateway's backend systems encountered an unexpected error during transaction processing.
• Temporary infrastructure issues: Server outages or degraded performance impacted transaction handling.
• High network traffic or load: Excessive transaction volumes led to system instability or failure.
• Unscheduled maintenance or deployment errors: Recent changes or updates to the system caused unforeseen issues.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time.
• Monitor the Chargebee or payment gateway's status page for updates regarding the issue.
• Contact Chargebee Support for additional information if the problem persists or recurs frequently.