Description

The payment failed due to a temporary processing issue at the payment gateway. This error occurs when the gateway is experiencing temporary downtime, high transaction volume causes intermittent failures, supporting services are temporarily unavailable, or maintenance activities are affecting processing.

Recommended Customer Message

We're sorry — your payment could not be completed due to a temporary issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Temporary gateway downtime: The payment processing system is currently unable to handle transactions due to internal errors or overload.
• High transaction volume: The gateway is processing an unusually high number of requests, leading to intermittent failures.
• Backend service disruption: One or more supporting services critical for transaction processing are temporarily unavailable.
• Scheduled or unscheduled maintenance: Maintenance activities are affecting transaction processing capabilities.

Troubleshooting and Solutions

• Advise customers to retry the transaction after a brief waiting period.
• Suggest using an alternate payment method if the issue is urgent.
• Monitor the payment gateway's status page or incident reports for updates on resolution.
• Contact the payment gateway support team if the issue persists longer than expected or occurs frequently.