Description

The transaction could not be processed because the authorization has already been reversed. This error occurs when a reversal has been previously processed, duplicate reversal requests are submitted, the session has expired, or the gateway automatically processed the reversal.

Recommended Customer Message

The payment authorization has already been canceled, and no funds were charged to your account.

Root Cause

• Authorization reversal already processed: The transaction's authorization was previously reversed, and no further action can be taken on it.
• Duplicate reversal request: A reversal request was submitted multiple times for the same authorization.
• Session timeout or mismatch: The transaction session expired, or the authorization reference is no longer valid.
• Gateway automatic reversal: The payment gateway processed the reversal automatically due to policy or timeout settings.

Troubleshooting and Solutions

• Inform the customer that the authorization has already been reversed and no funds were captured.
• If the customer still sees a hold on their account, advise them to contact their bank for clarification on pending holds.
• Avoid attempting further reversal or capture actions on the same authorization reference.
• If this message appears in error, contact the payment gateway support team to verify the authorization's status.
• Ensure that transaction workflows prevent multiple reversal requests for the same authorization.