Description

The payment failed because the authorization has been revoked. This error occurs when the customer has withdrawn permission for recurring transactions, all recurring payments have been canceled, or regulatory compliance requires revocation.

Recommended Customer Message

Your payment authorization has been revoked. Please set up a new payment authorization or use a different payment method.

Root Cause

• Customer revoked authorization: The customer has withdrawn permission for recurring transactions from their account.
• All recurring payments canceled: All recurring payments have been canceled for the card or account in the request.
• Stop all recurring payments requested: The cardholder requested to stop all recurring payment transactions.
• Regulatory compliance: Revocation was enforced based on regulatory policies or customer requests under applicable financial regulations.

Troubleshooting and Solutions

• Inform the customer that their transaction cannot be processed until they reauthorize payments.
• Advise the customer to contact their bank if they wish to reinstate authorization.
• Recommend using an alternative payment method to complete the transaction immediately.
• Ensure that the revoked authorization is properly recorded to prevent future unauthorized attempts.
• Retry the transaction only after the customer successfully reinstates authorization.