Description

The preauthorization failed. This error occurs when there is insufficient balance or credit limit, the payment method has restrictions, payment details are incorrect, or the bank or issuer declined the preauthorization.

Recommended Customer Message

Your payment could not be preauthorized. Please verify your payment details and account balance, then try again.

Root Cause

• Insufficient balance or credit limit: The customer's account does not have enough funds to reserve the preauthorization amount.
• Payment method restrictions: The card or payment method has limitations that prevent preauthorization transactions.
• Incorrect payment details: Invalid or outdated card information caused the preauthorization attempt to fail.
• Bank or issuer declined: The bank flagged the preauthorization request as invalid or suspicious and declined it.

Troubleshooting and Solutions

• Recommend checking that the payment details provided are accurate and up to date.
• Ask the customer to verify that their payment method has sufficient funds or available credit for the transaction.
• Suggest using a different payment method if the issue persists.
• Advise the customer to contact their bank to understand why the preauthorization failed and resolve any account or card restrictions.
• Retry the transaction only after confirming that the payment method is valid and capable of completing preauthorization.