Description

The payment failed because the transaction amount exceeds the maximum limit allowed by the payment gateway, processor, or the customer's bank. Transaction limits may be imposed for security, regulatory, or merchant configuration reasons.

Recommended Customer Message

Your payment could not be processed because the amount exceeds the transaction limit. Please try a smaller amount, split the payment, or use a different payment method.

Root Cause

• Bank-imposed restrictions: Some banks enforce strict maximum limits for security reasons.
• Gateway or merchant configurations: The payment gateway or merchant account settings define maximum allowable transaction amounts.
• Regulatory limits: Gateways impose transaction limits based on merchant configurations and regulatory requirements.

Troubleshooting and Solutions

• Review your transaction limits across all payment gateways and payment methods.
• Communicate with your payment gateway representatives to understand your current limits and the process for requesting increases.
• Inform customers proactively if a transaction cannot be processed due to limit constraints and guide them on alternative payment methods or splitting payments.