Description

The payment failed because the customer previously requested a stop on recurring billing through their bank or payment provider. The issuing bank honored this request and is now blocking further charges on the card.

Recommended Customer Message

Your payment could not be processed because recurring billing has been stopped on this payment method. Please set up a new payment authorization or use a different payment method to continue.

Root Cause

• Customer-initiated cancellation: The customer contacted their bank or payment provider to stop future billing.
• Bank instructions: The issuing bank honored the customer's request to block recurring transactions.
• Mandate cancellation: In some regions, mandates for recurring payments can be revoked by the customer, leading to automatic declines for further charges.

Troubleshooting and Solutions

• Inform the customer that their transaction failed because they previously requested the cancellation of a recurring billing agreement.
• Ask the customer to confirm if they still wish to use the service or reactivate their subscription.
• Ask the customer to complete a new authorization or payment setup if they want to continue.
• Check with the payment gateway to confirm the cancellation request and any restrictions applied.
• Ensure no future billing attempts are made without customer reauthorization.