Description

The payment failed because the transaction would cause you to exceed the rolling-window processing limit for a specific payment source. Gateways impose these limits based on merchant risk profiles, card type restrictions, or configured transaction rules.

Recommended Customer Message

Your payment could not be processed at this time. Please try again later or use a different payment method.

Root Cause

• Rolling-window limit exceeded: The transaction would cause you to exceed the rolling-window processing limit for a specific payment source.
• Configured transaction rules: The gateway allows merchants to set transaction rules, including maximum transaction amounts that have been exceeded.
• Merchant risk limits: Gateways may impose transaction limits based on factors such as merchant risk profiles or card type restrictions.

Troubleshooting and Solutions

• Review your current processing limits in the gateway dashboard.
• If you anticipate higher transaction volumes, contact gateway support to request an increase in your processing limits.
• Inform customers proactively if a transaction cannot be processed due to limit constraints and guide them on alternative payment methods or splitting payments.