Description

The payment failed because the gift card has no remaining balance. This can occur when the gift card has been fully used, has expired, or was deactivated.

Recommended Customer Message

Your payment could not be processed because the gift card has no remaining balance. Please use a different payment method to complete your purchase.

Root Cause

• Depleted gift card: The gift card has already been used, and the balance is zero.
• Expired or inactive card: The gift card is no longer valid or has been deactivated.
• Incorrect balance check: The system attempted to charge an amount greater than the remaining balance without a partial payment fallback.

Troubleshooting and Solutions

• Inform the customer that their gift card has no remaining balance.
• Ask the customer to use a different payment method to complete the transaction.
• Ask the customer to contact the card issuer if they believe the card should still have funds.
• If supported, implement logic to allow partial payment with gift cards, followed by a secondary payment method.
• Evaluate if you want to block prepaid cards at the entry going forward if similar failures happen.