Description

The payment failed due to incorrect processing at the system or gateway level. This typically indicates issues with transaction data, system disruptions, connectivity problems, or integration errors that prevented the payment from being processed correctly.

Recommended Customer Message

Your payment could not be processed due to a technical issue. Please verify your payment details and try again, or use a different payment method.

Root Cause

• Incomplete or invalid transaction data: Required payment information was missing or incorrectly formatted.
• System-level disruptions: Internal processing failures at the payment gateway or merchant platform.
• Data transmission errors: Connectivity issues leading to corrupted or incomplete transaction payloads.
• Incorrect integration logic: Errors in the way transaction requests are assembled or transmitted to the gateway.

Troubleshooting and Solutions

• Inform the customer that their transaction failed due to incorrect processing.
• Review the transaction submission logs for missing, incorrect, or malformed data.
• Confirm system stability and connectivity during the transaction attempt.
• Ask the customer to retry the transaction after verifying their payment details.
• Ask the customer to use a different payment method if issues persist.
• Consult the gateway documentation and support teams to troubleshoot deeper integration or service issues if systemic patterns are observed.