Description

The payment failed because the card issuer rejected the transaction due to an invalid account type selection. This can occur when the transaction is routed through an unsupported account type or when the card does not support universal transaction types.

Recommended Customer Message

Your payment could not be processed due to an issue with your account type. Please try a different card or contact your bank for more information.

Root Cause

• Unsupported account type: The issuer does not allow transactions for the selected account type (e.g., credit vs. savings or checking).
• Incorrect routing or configuration: The transaction was routed through an account type that is not enabled for the card used.
• Card issuer limitations: The card itself is tied to a specific type of account that does not support universal transaction types.
• Bank settings mismatch: The issuer requires explicit account selection and rejected the transaction when this wasn't properly defined.

Troubleshooting and Solutions

• Inform the customer that their card issuer has rejected the transaction due to an invalid account type selection.
• Ask the customer to use a different credit card or payment method.
• Ask the customer to contact their bank for more information about account compatibility.
• Verify that your integration does not force an account type that may not apply to all card types.
• Enable clear account selection options for users where applicable.