Description

The payment failed because the payment authorization or mandate linked to the transaction is invalid, expired, or has been revoked. This typically occurs with mandate-based payment methods when the authorization is no longer valid.

Recommended Customer Message

Your payment could not be processed because the payment authorization is no longer valid. Please set up a new payment authorization or use a different payment method.

Root Cause

• Invalid or expired mandate: The authorization mandate linked to the payment has expired or is no longer valid.
• Mandate revoked: The customer or their bank has revoked the previously given payment authorization.
• Incorrect payment setup: The payment was initiated without a valid or complete mandate configuration.
• Gateway validation failure: The payment gateway rejected the mandate as invalid during transaction processing.

Troubleshooting and Solutions

• Inform the customer that the transaction failed due to an invalid payment authorization.
• Ask the customer to review and update their payment authorization details, if possible.
• Ask the customer to initiate a fresh authorization or set up a new mandate if required.
• Ask the customer to contact support for assistance in resolving the authorization issue.
• Avoid retrying the payment automatically until a valid mandate is available.
• If the customer initiates a new mandate, attempt the payment again using updated authorization credentials.