Description

The payment failed because the payment intent is in an unexpected state that does not allow processing. This can occur due to lifecycle transition issues, synchronization problems between systems, or timing issues where the payment state changed before the transaction completed.

Recommended Customer Message

Your payment could not be processed due to a technical issue. Please try again by initiating a new payment.

Root Cause

• Incorrect payment lifecycle transitions: The payment was attempted in a state that does not allow processing (e.g., already completed, canceled, or expired).
• Gateway synchronization issues: The payment gateway system is not aligned on the current state of the payment.
• System timing issues: The payment attempt occurred after a state change that rendered the payment invalid.

Troubleshooting and Solutions

• Inform the customer that their payment could not be processed due to an unexpected issue.
• Ask the customer to retry the payment by initiating a new transaction.
• Ask the customer to contact support if the issue persists after retrying.
• Check your system logs and payment gateway status to confirm the current payment intent status.
• If the problem persists, contact Chargebee Support for investigation and resolution.