Description

The payment failed because the selected payment method is not available for this transaction. This can occur due to regional limitations, account restrictions, unsupported payment types, or temporary unavailability of the payment method.

Recommended Customer Message

Your selected payment method is not available for this transaction. Please choose a different payment method to complete your purchase.

Root Cause

• Unsupported payment method: The customer's payment method is not eligible for the transaction type due to it being unsupported in the customer's country or currency.
• Account restrictions: The customer's account does not support transactions through the selected payment method.
• Regional limitations: The payment method is not available for the customer's country or region.
• Temporary unavailability: The payment gateway or processor has temporarily disabled the selected payment method.

Troubleshooting and Solutions

• Inform the customer that their selected payment method cannot be used to complete the transaction.
• Ask the customer to choose a different payment method available on your checkout or billing page.
• Ask the customer to ensure the alternative payment method is eligible and supported for the transaction type and region.
• Guide customers to update their preferred payment method if your platform allows it.
• Monitor gateway status dashboards for any widespread disruptions affecting payment methods.