Description

The payment failed because the selected payment method could not be found or is no longer available. This can occur when the payment method has been deleted, archived, misconfigured, or is not properly linked in the gateway.

Recommended Customer Message

Your selected payment method is not available. Please try a different payment method to complete your purchase.

Root Cause

• Misconfigured payment method: The payment method was not correctly set up or activated in the gateway or merchant account.
• Deleted or archived method: The selected payment method was removed, expired, or no longer available.
• Gateway-side restrictions: The payment processor may have temporarily or permanently disabled the method.
• Mapping or routing issues: Incorrect linking of the payment method in the merchant's integration or gateway configuration.

Troubleshooting and Solutions

• Inform the customer that their selected payment method is currently unavailable.
• Ask the customer to try a different payment method.
• Ask the customer to contact support if they believe the selected method should be active.
• Process an offline refund (e.g., bank transfer) outside the payment gateway if needed.
• Verify that all configured payment methods are correctly set up in your gateway.
• Contact your payment gateway provider if the method is unexpectedly unavailable.