Description

The refund request failed because the refund amount exceeds the available refundable balance. This can occur when previous partial refunds have reduced the available amount or when the requested refund is larger than what remains unrefunded.

Recommended Customer Message

We were unable to process the full refund amount requested. Please contact support for assistance.

Root Cause

• Partial refunds already processed: Previous partial refunds have reduced the available amount for further refunds.
• Incorrect refund amount: The requested refund amount is larger than what remains unrefunded.
• Gateway refund restrictions: Some gateways strictly enforce refund limits tied to the original transaction amount.

Troubleshooting and Solutions

• Check the refund history for the charge in Chargebee and at the payment gateway.
• Verify the amount already refunded from the original transaction.
• Verify the remaining refundable amount is available.
• Adjust the refund amount to match the available balance.
• Communicate clearly to the customer if only a partial refund can be processed.
• If needed, offer alternative resolutions, such as issuing a credit note or a discount on future purchases.