Description

The refund request failed because it was submitted after the allowed refund time limit. Payment gateways and card networks typically enforce strict refund windows (e.g., 60, 90, or 180 days) after which refunds cannot be processed through the standard flow.

Recommended Customer Message

We were unable to process your refund because the refund period has expired. Please contact support for alternative options.

Root Cause

• Expired refund window: The original transaction date exceeds the maximum time allowed for issuing a refund (e.g., 60, 90, or 180 days).
• Gateway or issuer policy: The payment processor enforces strict refund time limits based on card network rules.
• Delayed refund initiation: Refund was attempted too long after the charge was settled.

Troubleshooting and Solutions

• Inform the customer that the refund request could not be completed because it exceeded the allowable time limit.
• Offer alternative solutions such as issuing a credit note or store credit if applicable.
• Process an offline refund (e.g., bank transfer) outside the payment gateway.
• Review the original transaction date and the refund policy window of your gateway.