Description

The payment failed because a required resource could not be found at the gateway. This can include missing payment intent records, deleted customer accounts, incorrect reference IDs, or synchronization issues between systems.

Recommended Customer Message

Your payment could not be processed due to a technical issue. Please try again or contact support if the problem persists.

Root Cause

• Missing payment record: The payment intent or transaction record no longer exists at the gateway.
• Deleted or deactivated customer account: The customer's account associated with the transaction is missing or deactivated.
• Incorrect references: Using incorrect or non-existent resource IDs in API requests.
• Gateway synchronization issues: Inconsistencies between the merchant system and the payment gateway data.

Troubleshooting and Solutions

• Inform the customer that there was a problem processing their payment due to technical issues.
• Check if the payment intent, transaction record, or customer account exists in Chargebee and at the gateway.
• Validate that the correct resource IDs are being referenced during the transaction.
• Contact the payment gateway support if resources appear missing or if data synchronization issues are suspected.
• Advise the customer to retry the transaction after the underlying issue is resolved.