Description

The payment failed because surcharges are not permitted for this card or transaction type. Certain card issuers, jurisdictions, or payment networks prohibit the addition of surcharges, and the transaction was declined as a result.

Recommended Customer Message

Your payment could not be processed with a surcharge on this card. Please try a different payment method.

Root Cause

• Card issuer restrictions: The card issuer explicitly prohibits surcharges on transactions using their cards.
• Merchant configuration issues: Attempting to apply a surcharge to card types or jurisdictions where surcharges are not permitted.
• Compliance regulations: Certain jurisdictions or payment networks prohibit the addition of surcharges.

Troubleshooting and Solutions

• Ask the customer to retry using a different card or payment method that allows surcharges.
• Verify the applicability of surcharges on specific card types and ensure compliance with regional regulations.
• Update merchant configurations to prevent surcharge application for disallowed card types or regions.