Description

The payment failed because the transaction session or authorization has expired. This typically occurs when the customer takes too long to complete the payment, the authorization token expires, or there are delays in processing that cause the transaction to fall outside the valid window.

Recommended Customer Message

Your payment session has timed out. Please start the payment process again to complete your purchase.

Root Cause

• Session timeout: The customer took too long to complete the payment, and the transaction session expired.
• Authorization expiry: The authorization token or payment intent was not used within the allowed timeframe.
• Inactivity during checkout: The user navigated away or remained idle too long before submitting payment.
• Delayed response from the gateway: External delays caused the transaction to fall outside the valid processing window.

Troubleshooting and Solutions

• Inform the customer that their transaction session has timed out.
• Ask the customer to reinitiate the payment process from the beginning.
• Ask the customer to complete the checkout process without delays to avoid a timeout.
• Review timeout settings for transaction sessions and payment intents.
• Consider extending the session duration if timeouts are frequent.